Statutory rights for faulty or non-conforming goods are separate from any optional manufacturer guarantee. Danish consumer purchases normally carry a two-year complaint period. Mandatory rights that apply to your purchase remain in force. No additional commercial guarantee is promised unless stated for the specific product.
Contact us with the order number, product, date the fault appeared and a description. Relevant photographs can help, but are not a condition for reporting a complaint. Stop using equipment that may be unsafe. We assess repair, replacement, price reduction or refund under the applicable rules; installation by a professional does not remove rights for a product defect.
If we cannot resolve a consumer complaint, you may seek assistance from Mæglingsteamet for Forbrugerklager and, where eligible, Forbrugerklagenævnet at Nævnenes Hus. Jurisdiction, value limits and fees depend on the case. Check the current process at https://naevneneshus.dk or the correct complaint body at https://forbrug.dk. Cross-border EU consumers can also contact their European Consumer Centre. We will identify the relevant complaint body when responding to an unresolved complaint.
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